Frequently Asked Questions
We know that getting your vehicle repaired after an accident can come with a lot of questions. Below are some of the most common questions we receive at Space City Toyota Collision Center. If you don’t see your question here, feel free to contact us directly—we’re happy to help.
Do I have to use the repair shop my insurance company recommends?
Are you certified to repair Toyota vehicles?
Yes. We are a Toyota-Certified Collision Center. Our technicians are trained to follow Toyota’s repair procedures and use OEM parts whenever possible to ensure your vehicle is restored to factory standards.
Can you work on other makes and models?
Absolutely. While we specialize in Toyota vehicles, our technicians are qualified to repair all makes and models using OEM-approved procedures and high-quality parts.
Will you help with my insurance claim?
Yes. We work directly with all major insurance companies to streamline the approval and repair process. Our staff will handle the paperwork, submit estimates, and communicate with your adjuster on your behalf.
How long will my repairs take?
Repair times vary depending on the extent of the damage, parts availability, and insurance approval. We’ll provide you with a timeline up front and keep you updated throughout the process.
Do you offer rental vehicles?
Yes. Through our on-site Toyota Rent a Car program, we can provide a temporary replacement vehicle while yours is being repaired. We also coordinate with your insurance provider to cover rental costs if applicable.
Is your work guaranteed?
Yes. We stand behind our repairs with a limited lifetime warranty for as long as you own the vehicle. Our goal is your complete satisfaction with both the repair and the service experience.
Common Insurance Myths—Debunked
Myth: You must use a repair shop your insurance company recommends.
Fact: You can choose any licensed repair facility you trust.
Myth: Choosing your own shop will delay your claim.
Fact: Reputable shops like ours work directly with insurance carriers to ensure fast approvals and seamless processing.
Myth: Repairs are only guaranteed if you use a preferred shop.
Fact: At Space City Toyota Collision Center, we stand behind our work with a satisfaction guarantee, regardless of insurance preference.
Still have questions?
We’re here to make your repair experience as smooth and stress-free as possible. Give us a call at 346-595-7898 or schedule your estimate online to get started today.